The entire amount paid will be refunded in the below mentioned scenarios:-
- If booking has been done and there is no service provider in that area.
- If customer has done multiple bookings due to system error.
- If service provider has not made any adequate attempt to provide service.
In all the other scenarios other than the ones mentioned above, Rs 100 will be deducted as cancellation charges. Refund will be given once processed within 7 to 10 working days in your account directly from where payment was received.
How long does it take for my samples to reach the central/regional processing laboratory of Thyrocare?
Please write us at [email protected] or send WhatsApp at 9870666333. If you don’t get any revert, you can escalate to complaints at mentioned above. You can also call to our helpline numbers which is 02230900000 or 02241252525 from morning 7.00 AM to evening 10.00 PM, Monday to Sunday. (Excluding public holidays)
One or more of the tests asked may be cancelled by the laboratory due to clinical / technical or pre-analytical reasons. You will receive information about the same on email and SMS. In such case, our service provider shall be advised to collect the fresh specimen and process the unreported test(s) free of cost. Our team will coordinate with you for re-collection of sample and we will ensure that complete reports are given to you.
Alternatively, the patient can ask for refund if he/she does not wish to go for re-collection which shall be granted in full if all tests are cancelled or partial refund if some of the tests are cancelled. For partial refund, the amount is calculated as per the catalogue rate of the unreported test(s), corrected to its weighted average in the total order value. Refunds will be given to the account of the beneficiary directly. Please click here for our cancellation and refund policy.